nys excelsior pass booster not showing nys excelsior pass booster not showing

Call the Excelsior Pass Help Desk at (844) 699-7277 for general inquiries. . Press J to jump to the feed. As the first-in-the-nation platform continues to . Individuals who have questions about COVID-19 testing should call the New York State COVID-19 Hotline at 1-888-364-3065 or visit NYS Find A Test Site Near You. A face mask is strongly encourage when not actively eating or drinking. You can read the NYS Scanner app privacy policy by visiting theNYS Scanner app Privacy Webpage. Your organization is required to verify identification for adults aged 18+ with a photo ID that includes the individuals name and date of birth. Then, once you open the app, you will be prompted to set an 8-digit PIN. The pass does not automatically update the pass. New York's 'Excelsior Pass' could cost up to $27 million. My name is always misspelled. I know this is an old post but I am still having issues. Excelsior PassPlusapplications have undergone accessibility testing to ensure they are easy to use for those who may have hearing or vision impairments. I had the same problem. This code will be securely delivered as a text to a cell phone number; a voice message to a landline telephone number; or an email to an email address associated with your COVID-19 vaccination record. As such, your Excelsior Vaccination Pass Plus has no expiration date. To retrieve your Excelsior Pass Plus, you will need to provide basic personal information, including your first and last name, date of birth, ZIP code, and phone number. Excelsior Pass Plus supports the harmonization of standards needed for the issuance and acceptance of verifiable health credentials worldwide signed clinical data bound to an individual identity. The IBM-New York vaccine passport system has incredibly lax security protocols, making it easy for a random individual to steal your identity and obtain Gov. Individual patrons can print their Excelsior PassPlusor present it on their smartphone. Next Section This includes: your first name, last name, the location where you received your test, the date you were tested, and the type of test you received. That's what I did. Additionally, an Excelsior Pass Plus cannot be retrieved if you receive a positive test result. A face mask is not required but strongly encouraged when attending performances on Wednesday, Thursday, Friday, Saturday, & Sunday evenings. Went to epass.ny.gov and clicked the "Get the Pass Plus" button. You are also encouraged to reach out to your vaccine administrator or testing laboratory to ensure they have entered your phone number or email address correctly, as you will need to match that information accurately to retrieve your Excelsior Pass Plus. Most COVID-19 mandates, mask and otherwise, may have lifted in New York and much of the country, but it's still smart to keep all your vaccine documents in a place you can find them. I have children under 18 years old. Is my organization required to use Excelsior PassPlus? On Tuesday, Gov. If an Excelsior PassPlusis expired, please let the individual know and ask them to confirm that they are sharing the correct one. You may delete an Excelsior Pass Plus at any time. Your Excelsior Pass Plus is generated based on data provided by your vaccine administrator or testing laboratory to the secure New York State and/or New York City immunization and COVID-19 testing databases. ALBANY Nearly 80,000 of the state's original COVID-19 Excelsior passes are set to expire on June 30 for e-certificates received after March 1, prompting the state Department of Health to. If you received your COVID-19 booster/additional dose at least three days ago, simply visitepass.ny.govto retrieve anewExcelsior Vaccination PassPlusat any time. The following questions outline security and privacy information for organizations using the NYS Scanner app. How do I get this information on my Excelsior PassPlus? The IBM-New York vaccine passport system has incredibly lax security protocols, making it easy for a random individual to steal your identity and obtain Gov. Excelsior Pass Plus expands on New York State's commitment to empower individuals with access to a free, trustworthy, privacy-preserving, and verifiable copy of their own vaccination records or lab results in paper or digital form. Renaissance8 1 yr. ago As part of New York States commitment to equity and access, organizations and businesses nationwide can download the Scanner app at no cost to validate entry. You have to have received an FDA-approved vaccine, though, which for now applies only to Pfizer-BioNTech, Johnson & Johnson and Moderna brands. Once this is complete, you will be given the option to use these features within the New York State Wallet app after setting up your PIN. You're eligible to receive an Excelsior Pass Plus if it's been 15 days or longer since you received the final dose in your vaccine series, you have not tested positive for COVID-19 in the last 10 days, and you've been fully vaccinated in the state of New York or a New York resident fully vaccinated in New Jersey or Vermont. Excelsior Pass Plus does not share your data with anyone. It can also be used to show a recent negative COVID-19 test. Contact your vaccine administrator to confirm your correct information was submitted. Become part of New York's Safe Reopening. Organizations who accept Excelsior Pass will use the NYS Excelsior Pass Scanner app to prove that the QR Code on your Excelsior Pass is valid. If you are a New York State provider, please visit the NYSIIS and CIR Requirements for Providersfor more information on COVID-19 vaccination data entry. You are a New York resident and your New York State healthcare provider has entered your out-of-state COVID-19 vaccination information into the secure New York State and/or New York City immunization databases. I guess Ill try deleting the app entirely and starting from scratch. Is it safe? Comment * document.getElementById("comment").setAttribute( "id", "ab796dd563e7a8cd9f9897e1c7f1199c" );document.getElementById("d6880e33c5").setAttribute( "id", "comment" ); Save my name, email, and website in this browser for the next time I comment. Will the New York State Wallet app update impact my ExcelsiorPassPlus? A new indoor mask mandate went into effect in New York Dec. 13. Tax Refund 2023: When will I get my tax refund from the IRS? Added the information about my original series of shots (NOT the booster) and it displayed a QR code which can be scanned using the app off of the computer screen. What data does the NYS Scanner app collect or store about my organization? How to use NY app to prove vaccination at events, Your California Privacy Rights / Privacy Policy. YMMV. You'll see a QR code that someone verifying your vaccination can scan.. What information do I need to provide to retrieve my Excelsior Pass Plus? When you scan an Excelsior PassPlus, the app collects analytics about the type of Pass and the result of the scan. Excelsior Pass Plus can be accessed and stored through the New York State Wallet app, or through the Excelsior Pass Web Portal and printed. First, some of you may need a new pass, that's because you might have signed up to get the Excelsior Pass soon after you got vaccinated. This whole thing has been screwed up from the start. New York State Wallet is a safe, secure, and accessible mobile app that brings State-issued digital passes, licenses, and records directly to your fingertips in one. The information added was all the same in as before and it focus on the fist 2 shots. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The only proof I have is the written documentation on my vax card. All rights reserved. Excelsior Pass Plus is intended for your own personal use only. 5 misspygmy 1 yr. ago Based on the downvotes I'm guessing this doesn't work? What does NYs mask mandate mean for holiday gatherings, businesses? Additionally: You choose when, if, and how to present your Excelsior Pass Plus. There's no expiration date. The pass does not automatically update the pass. It debuted in March as the first government-issued vaccine passport app in the country. The system cross-checks the information with a state-run immunization databaseand sends a verification code or voicemail to your phone. Parents and legal guardians may retrieve, and store Passes on behalf of children or minors under legal guardianship. Now you can add your booster info, too. Is it okay to scan an Excelsior PassPlusfor multiple people on one device? New York is expanding its COVID-19 vaccination pass program to allow residents who've been vaccinated in other states to prove they've gotten their shots or tested negative for the virus. Free Free Share Save 3.7 Ratings 9K+ Reviews 1M+ Downloads Go to App Details Ratings & Reviews Positive Reviews Negative Reviews Expert Reviews Related Apps 3.7 9.3K+ Ratings 5 53+% 4 14+% 3 5+% Excelsior PassPlusand the NYS Scanner appare available in more than 10 languages including English, Spanish, Chinese (traditional and simplified), Russian, Haitian Creole, Korean, Bengali, Arabic, Italian, Polish, and Yiddish. Excelsior Pass applications are compatible with smartphones running iOS 13.0+ or Android 7.0+. Or the cvs app, which also shows all 3 shots from 2 different cvs locations and has a QR code. Excelsior Pass Plus is available in more than 10 languages including English, Spanish, Chinese (traditional and simplified), Russian, Haitian Creole, Korean, Bengali, Arabic, Italian, Polish, and Yiddish. Now you can watch the entire NBA season or your favorite teams on streaming. Yes, so long as a photo ID with name and date of birth is presented alongside each unique Excelsior PassPlusfor adults aged 18+. Users can expect their booster dose to. No personal information from an individuals Excelsior PassPlusis collected or stored. Participation in Excelsior PassPlusis free and voluntary. Once an individual is admitted to your establishment, please remind them to follow any health guidelines that may be in place. Or do we need to manually do something from 22 days before that have comments which should be of interest to you. You can read more about testing in the FDAsCoronavirus Disease 2019 Testing Basics. What information is visible on my Excelsior Pass Plus? If you are having trouble, please consult one of our helpful, step-by-step instructional guides: NYS Scanner app for iOS|espaol| | | | KREYL AYISYEN | Italiano | | Polski | | , NYS Scanner app for Android|espaol| | | | KREYL AYISYEN | Italiano | | Polski | | . Your Excelsior PCR Pass Plus and/or Excelsior Antigen Pass Plus shows the same information as your COVID-19 test results. They cant ever mandate digital cards or QR. I had to redo the process, but instead of selecting "Get your Excelsior Pass" I had to scroll further down and select "Get your Excelsior Pass Plus". If you still cant get your Excelsior Pass Plus, you can: In the meantime, you can always show alternate proof of COVID-19 vaccination or negative test results, like a CDC Vaccination card or paper test results, directly at an organization. February 27, 2023 By restaurants on the water in st clair shores By restaurants on the water in st clair shores For more information on what to look for and how to fix data errors, please visit the Excelsior Pass Fact Sheet for Vaccine Providers. The mask requirement follows news that more than 500,000 COVID-19 vaccine booster shots were administered in the state last week. Where can I read the NYS Scanner app Privacy Policy? If you choose to print and use a paper copy of your Excelsior Pass Plus, you should secure and maintain physical control over your printed Excelsior Pass Plus just as you would with your CDC Vaccination Card, test results, or other sensitive documents containing sensitive, personal health information. Users can expect their booster dose to be available 3 to 4 days after they received the dose. All the places I go accept the pass no problem. The system allows users to get proof of vaccination or a negative Covid test result. Can you get covid-19 after second vaccine dose? If users are still having trouble, they can fill out the Excelsior Pass support form or reach out to the Excelsior Help Desk at 844-699-7277 from 7 a.m. to 10 p.m. daily. Here are the state's answers to the top FAQs. Eligible patrons can retrieve an Excelsior PassPlusby visiting theExcelsior Pass Web Portalor from the New York State Wallet app. What do I do when scanning someones Excelsior PassPlus? Press question mark to learn the rest of the keyboard shortcuts. Had to delete the existing record from the app and then reload it to show the booster. The Scanner app validates Passes that are issued by SMART Health Card Issuers who meet New York States standards as part of their trusted issuer framework, which is based on federal and state COVID-19 public health guidance. If you received your COVID-19 booster/additional dose at least 3 4 days ago, simply visit epass.ny.gov to retrieve a new Excelsior Vaccination Pass Plus at any time, which will now have this information included. If used as a negative test verification, PCR passes are valid until midnight on the third day after a test. No. New York state updated its scanner app to scan and validateSMART Health Cards from other states. Booster shots are available 3 to 4 days after they were administered. How much does it cost to use Excelsior PassPlus? To assist the private sector to easily track the vaccination status of their customers, the state launched the Excelsior Pass. For New York businesses, Excelsior Pass is the fastest and easiest way to accept proof of COVID-19 vaccination or negative test results to ensure compliance with State reopening guidelines. First, be sure to confirm that you are eligible to retrieve an Excelsior Pass Plus. The inclusion of health information enables you to have a verifiable record of your COVID-19 vaccination or negative test result at your fingertips. All vaccine administrators must have staff dedicated and available to correct these issues. This includes: Can I show Excelsior Pass Plus for more than one individual on the same device? Click on the active pass, which is just the card that shows up in the app. If you are having trouble, please consult one of our helpful, step-by-step instructional guides: As a provider, what COVID-19 vaccination data am I responsible for providing? New York State is not responsible for the underlying data of Passes that were issued outside of New York State. Is the data I provide about my organization to download the NYS Scanner app safe and secure? On the screen that asks for your PIN, select Forgot your PIN. The following questions outline scanning information for organizations using the NYS Scanner app. I did the same the other day, and it worked. Should I be seeing more info? Your email address will not be published. You are eligible to retrieve your Excelsior Vaccination Pass Plus if: Please note that you must have received one of the COVID-19 vaccines approved or authorized by the Food and Drug Administration (FDA) in the United States in order to retrieve your Excelsior Vaccination Pass Plus. More than 1 million New Yorkers have downloaded the states vaccine passport, known as the Excelsior Pass. Any organization, business, or venue nationwide can download and use the NYS Scanner app for free. Excelsior Pass:How to use NY app to prove vaccination at events. Open the app and add a photo of your pass or scan the QR code to upload your pass. The name of my app changed to New York State Wallet. What does this mean, and will it impact the credential I currently have (Excelsior PassPlus)? If I tested positive for COVID-19 antibodies, can I retrieve an Excelsior Pass Plus? We welcome any feedback you have about Excelsior Pass Plus; please share it via our support form. On October 27, Governor Hochul announced the availability of New York State's Excelsior Pass Blueprint - the nation's first framework to assist other states and governments in the development of digital health credentials, based on the Excelsior Pass platform. How do I submit feedback about Excelsior Pass Plus? The Excelsior PCR Pass Plus is valid until midnight on the third day after a test, while the Excelsior Antigen Pass Plus is valid for six hours from the time of a test. To report an issue or concern, the state has created a digital form that can be submitted describing the problem. A New York state representative spoke to the concerns faced by the user and said that that situation is unique and that many of those using the application have not reported those challenges. More:NY mandates masks indoors unless businesses require vaccine for entry. All performances in Joe's Pub do not require a face mask because food and drink are available throughout the show. When an organization uses the NYS Scanner app to scan your Excelsior Pass Plus, the only personal information they will be able to see is your first name, last name, and date of birth. The Pass is only accepted in New York State. Your Excelsior Pass Plus may be accepted by participating organizations in New York State seeking proof of vaccination and/or negative test results, and/or by entities outside of New York State who may accept SMART Health Cards developed by VCI, which arealready in use in states such as California, Louisiana, Virginia, and Hawaii. Can I update my Excelsior Pass Plus to include my middle name? Adults can hold an Excelsior PassPlusfor children under 18 years old. The passes are static, by design, and the app just holds the static pass. No. The New York State Wallet app can be downloaded at no cost from theApple App StoreandGoogle Play Store. If you have patients who were vaccinated outside of New York State who can show proof of vaccination, you should enterthose patients immunization records into the secure New York State and/or New York City immunization databases. This has been added as an enhanced security feature. The booster showed up and this was a week after I got the shot. The Food and Drug Administration has alsoauthorized booster shots for 16- and 17-year-olds. Your Excelsior Pass Plus will not be impacted by the Wallet upgrade. Yes, you can retrieve a new Excelsior Vaccination Pass Plus with your middle name. My show up after 2 weeks. An Excelsior Antigen PassPlusis typically available within a few hours of receiving your negative test results from your testing laboratory. Organizations who accept Excelsior Pass Plus can verify your Pass with the NYS Scanner app. Excelsior PassPlusHow-to Guide for Businesses. The NYS Scanner app is compatible with smartphones running iOS 13.0+ or Android 7.0+. Can you mix covid-19 vaccines? Please note, the purpose of the app is to solely validate Passes from trusted issuers for proof of vaccination and/or negative COVID-19 test results for business entry against this framework. Users download the New York State Excelsior Pass Wallet on the Apple App Storeor Google Play store. Someone who gets a state-approved coronavirus test at one of the participating labs will have their results expedited through the Excelsior Pass system. More information about Excelsior PassPlusis available at theExcelsior Pass Website. I know this thread is dead now but THANK YOU, I finally got my booster on the app after reading this. they called back weeks later (today) and the problem was the wrong phone number. I am still unable to retrieve my Excelsior Pass Plus, what should I do? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The governor's office launched a reboot of sorts for the original Excelsior Pass, dubbing its enhanced option the Excelsior Pass PLUS. No. Led by the success of Excelsior Pass Plus, New York State Wallet is expanding to include additional State passes. You can choose to print your pass and/or save it to your Excelsior Pass Wallet. When scanning an individuals Excelsior PassPlusand/or SMART Health Card from a trusted issuer through the NYS Scanner app, the only information your organization will see is the type and status of the Pass, and the users name and date of birth, so that it can be validated against a photo ID. I got my booster a month ago and it doesn't show for me either. It includes the same information you would find on your CDC Vaccination Card or paper laboratory test results for record-keeping and/or usage outside of New York State.Excelsior PassPluscan be accessed and stored through the New York State Wallet app, or through theExcelsior Pass Web Portaland printed. If you have a problem getting your pass or upgrading your pass, you can call the Excelsior Pass Help Desk at (844) 699-7277 If you prefer to not use Excelsior Pass or Excelsior Pass. If you received your COVID-19 booster/additional dose at least 3 4 days ago, simply visit epass.ny.gov to retrieve a new Excelsior Vaccination Pass Plus at any time, which will now have this information included. For an Excelsior Vaccination Pass Plus:Please check that you have entered your information exactly as it appears on your CDC Vaccination Card, as you will need to accurately match that information to retrieve your Excelsior Pass Plus. Did you input your 3rd dose for the question that asks the date of your 2nd dose? I cant figure out how to use the NYS Scanner app? What does it mean to be a trusted issuer? To protect your data, resetting your PINwill result in removal of your passes from your Wallet app. Hi! If you already have an Excelsior Pass Plus and are unable to add your booster, the state recommends visiting epass.ny.gov to retrieve a new pass. Results will be valid for 72 hours for a. Write in the comments if you also getting the same error code message on the app. Can I use this app to see if someone else has been fully vaccinated or tested negative for COVID-19? How do I show my Excelsior Pass Plus to participating organizations? In accordance with State guidelines, if no photo ID is available or the Excelsior PassPlusand/or SMART Health Card issued by a trusted issuer does not match a photo ID, entry should be denied. Same, 3 months have passed and it hasnt shown up. Copyright 2023 NBCUniversal Media, LLC. Like other apps that use FaceID/TouchID/Facial Recognition/Fingerprints, these features provide users the option to further enhance the security of their data beyond the PIN and provide quick and easy access to the Wallet. July 3, 2022 at 7:30 a.m. NEW YORK Gov. Businesses are supposed to confirm the name on someone's pass matches their state photo identification. No. For an Excelsior Vaccination Pass Plus, data matching the information provided by your CDC Vaccination Card will also be stored. How do I know if I am eligible to retrieve an ExcelsiorAntigen PassPlus? But it doesn't show the booster. The PIN cannot have more than three repeating numbers (for example, 111) and cannot have more than three consecutive numbers (for example, 123). Q&A:What does NYs mask mandate mean for holiday gatherings, businesses? ALBANY - New York continues to encourage residents to use the Excelsior Pass app to verify COVID-19 vaccination status when attending events. That's why we encourage New Yorkers who are interested in secure, digital proof of their booster dose to simply visit epass.ny.gov to retrieve a new Excelsior Pass Plus 3 - 4 days after. I uninstalled the app entirely and then reinstalled it, and that did the trick. For more information on Excelsior PassPlus, please visit theExcelsior PassPlusFAQs. The Excelsior passes can be printed and presented at venuesand businesses. VCIisa voluntary coalition of 800 public and private organizations committed to empowering individuals by providing access to a trustworthy and verifiable copy of their vaccination records or negative test results in digital or a CDC Vaccination Card using open, interoperable standards. How long will I have to use my Excelsior Pass Plus? When you reinstall and enter the shot date requested, all of your shots, including booster will show up. How do I submit feedback about Excelsior Pass Plus? Create an account to follow your favorite communities and start taking part in conversations. The state did update the app. Users have the option to upgrade the New York State Wallet app to the latest version. The service can be used by arenas, universities, stadiums and businesses to prove vaccination of attendees. One of the issues that has received attention is the delay some users face in getting their vaccination status uploaded to platform. As a secure digital copy of your vaccination record, your Excelsior Vaccination Pass Plus includes the same information on your CDC Vaccination Card. Is Excelsior Pass Plus accessible to people who may have hearing or vision impairments? Do I need to be a New York organization, business, or venue to download the NYS Scanner app? Anybody try it? I just use the nyc app instead since all the doses are correctly marked on the paper card! Sponsored by the State of New York, Excelsior Pass provides secure, digital proof of COVID-19 vaccination or negative test results. You asked, we answered: booster shots, excelsior pass and vaccine eligibility for children More booster shot guidance is expected next week To put the timing in perspective, Pfizer submitted. AreaViral, How to troubleshoot Fusing section reset error code: H2-00,, Fully vaccinated residents having trouble with Excelsior Pass Program. Is there some way to manually enter the info or take a photo of my vax card? If youre getting an error code 7009 while getting Excelsior Pass Plus, then you really should watch this video to find the possible solution for this! I re-added my pass and it now shows up. If you received your COVID-19 booster/additional dose at least 3 4 days ago, simply visitepass.ny.govto retrieve anewExcelsior Vaccination PassPlusat any time, which will now have this information included. This includes: For an Excelsior PCR Pass Plus or Excelsior Antigen Pass Plus, data matching information provided by your test results will also be stored. Please review how to remove an Excelsior Pass Plus in these step-by-step instructional guides: What do I do if I have questions about Excelsior Pass Plus? Your Vaccination Pass Plus provides safe access to your vaccination information and includes vaccine type, site, and date of your vaccination, just like your CDC Vaccination Card, validated by the State of New York. Excelsior Pass Plus does not expire. Governor Kathy Hochul today announced that more than 10.9 million Excelsior Passes have been issued to date. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. NYS Excelsior Pass Plus error code 7009 - here's why it's not showing booster on the app! Forgot password? If you are still unable to retrieve your Excelsior Pass Plus, please reach out to the Excelsior Pass Help Desk at (844) 699-7277 to receive support. Mine didnt work for a while. The Excelsior Pass Plus provides the same information as the regular Excelsior Pass and also includes your vaccine type (including boosters/additional doses), vaccine site, and date of your vaccination, just like your CDC . The provider who administered the vaccine is responsible for entering all vaccine data correctly into NYSIIS (or CIR if the provider is located in New York City). They have apparently garbled our boosters so each of us shows up in their system as two different people with 1-2 shots. Masks will be required in all indoor public places in New York unless a business or venue opts to implement a vaccine requirement for entry, Gov. So- what do you do? Can I show more than one type of Pass on the same device? If you haven't updated your pass already, you . Cuomo's vaunted Excelsior Pass. NY Governor's Press Office via AP, File Florida Gov. If preferred, you may also print a paper copy of your Excelsior Pass Plus from theExcelsior Pass websiteor New York State Wallet app. Organizations using the NYS Scanner app to scan your Excelsior Pass Plus will notbe able to save or store your information. Please read the sidebar on old.reddit.com/r/asknyc before posting since new reddit does not allow space for rules/links/guidance. Got my booster over 2 weeks ago and I've tried adding the regular Excelsior Pass and Pass Plus to my app. Yes, you can add an Excelsior Pass Plus to your Apple Wallet by following a few quick steps: What should I do if I am not able to retrieve an Excelsior Pass Plus? I just show a picture of my card and never had an issue. The Excelsior pass is a smartphone-based app program with a personalized QR code that verifies a person's vaccination records via the state's network of providers. Uploaded by HopeItHelps | 2022-09-23 15:26:28, Read also: How to troubleshoot Fusing section reset error code: H2-00,. In accordance with State guidelines, if identity verification is not possible, entry should be denied. And the push has had some success: It's had more than . Yes. Excelsior Pass Plus, a result of the strategic partnership between New York State and VCI, will provide New Yorkers safe access to retrieve a secure, digital copy of their COVID-19 vaccination . Some New York's Excelsior Pass users have encountered issues, but the state is arguing that theses issues do not represent the vast majority of experiences. I also removed my previous pass and got a new Excelsior Pass Plus. You can print your pass or add it to your smartphone wallet on either pass portal. What should I do if my vaccination or test information cannot be confirmed? For iOS users whose mobile devices do not support FaceID/TouchID or do not have this feature enabled, you will only be asked to set up a PIN. You will also need to enter a randomly generated 6-digit code to obtain your Excelsior Pass Plus. But I suppose it doesnt need to be . The policy runs through Jan. 15, 2022, when the state will reevaluate. The Excelsior Pass Plus will allow you to validate your COVID-19 vaccination dosage information or recent test results, allowing you to demonstrate this information to third parties via the resulting QR code, which is generated upon your submission of the required information on the NYS Excelsior Pass Program website (which can be reached from