We use some essential cookies to make this website work. Enter your: Fields marked with an asterisk ( *) must be completed: Penalty Charge Notice (PCN) Number: *. | We provide a large number of services for local people, businesses . Call us. Residents who already pay their council tax by direct debit and have not received payment are encouraged to also get in touch via the online form. In view of the nature of the services it supports, the housing repairs phone service will remain; the contact number is 020 8726 6101. How to do a rebate of any kind by a method that will not cost too much administratively? or post a comment below. 1. 08 February 2023. The council has a range of support for residents who may struggle to access online services, including options for family or carers to complete the form on their behalf. your reference number, this starts with 09/ your Council Tax account reference number, this is the 8 digit number shown on your Council Tax bill under account reference; You will then need to quote the council's sort code and bank account number with your payment. Ah that is unless you You could make it easier for the council to contact you by completing an application for an online account. Town Hall insiders speculate that the councils website and officials are struggling to cope with the volume of reports of missed bin collections, and are gearing themselves up for another tsunami of complaints of poor or non-existent service as we head in to the four-day bank holiday weekend. Of course it does not. If you are contacted in this way, it is going to be a scam. One chap we spoke to earlier said that they might send out a cheque but he wasnt sure and was only interested in moving forward to his next call. Croyctax@croydon.gov.uk. I am living 4 bedroom house in wagon,Croydon i am band E so am i entitle for energy money. Are Croydon Council just a bunch of imbeciles or crooks or is their an ulterior motive to get out of paying residents what is rightfully theirs & entitled to? Bernard Weatherill House 8 Mint Walk. In the event of an emergency, the 020 8604 7124 hotline remains available. If as anticipated the proposed budget is rejected the mayor is expected to bring a revised budget back to full council on 8 March. Claims for the rebate can only be processed until September 30. If you received an energy rebate direct to your bank account, you will get your discretionary payment paid to the same bank account. Read about our approach to external linking. If your account is in credit as a result of overpaying your Council Tax in the previous year, you can apply for a refund. If you would like this information in a different format, contact CTSconsultation@croydon.gov.uk. Following the Council meeting on Wednesday night I have received a . But as Inside Croydon has reported, there are still many . Following Monday's council tax announcement Mr Perry said: "Given the scale of financial collapse Croydon has experienced, getting back on track will require incredibly difficult decisions. Council Tax team, Croydon Council Simples (sorry Meerkats) ya place on every direct debit account rebate credit 150 in any particular month programming the system to take 150 less from each account. Read about our approach to external linking. Sometimes we may call or text you. Croydon Council's bank account Sort code: 57-10-70 Bank account number: 01000624 Council tax is payable on properties that are empty, including second homes. You'll usually have the. The auto-replies range from 5 to 14 days, but of course thats if they decide or can be bothered to send any emails on to the appropriate department. We are committed to making our website accessible to all visitors. You can get information on their website. Croydons Street Champions cleared 8627 bags of litter in 2022 thank you to our volunteers! Are IT illiterate If you currently pay your council tax by Direct Debit, you do not need to tell us each year. Find out about Council Tax, how much it is, and how the money is spent. If you did not receive an energy rebate payment, our discretionary payment will be made directly to your Council Tax account. Due to this, we will respond to your enquiry within 4 weeks. A. bankrupt London borough failed to sign off its budget on Wednesday night after a mass demonstration against plans to hike council tax by a record 15 per cent. Croydon CR0 1EA And theres grumbling disquiet that perhaps the councils account of having made the majority of payments, and the number of residents who have yet to receive the rebate do not really tally. The first is a calculator which can give you an idea of what you may be entitled to. We are committed to making our website . A Croydon PCN number starts with 'CR' , followed by 8 digits/letters (eg. Statement from Mayor Perry on council tax, Council invites young people to build a Minecraft Croydon, Croydon celebrates National Apprenticeship Week 2023, Croydon launches community engagement sessions on Healthy Neighbourhood schemes in February and March, Croydons young people have more time to share health views. Plans to increase council tax in Croydon by 15% have been approved by the government. Of course nobody is asking what happens if you pay extra for energy via a PAYG meter and youre so poor you dont pay council tax, so you dont qualify for the energy rebate. This is because will have already had a 150 payment through the Household Support Fund. 8. It has been identified that the bank account paying the council tax is being used on more than one council tax account, and only one of these properties can be your main residence. 7. Manage your Council Tax online You can check your balance, instalments, payments and view bills online 24 hours a day. If the cost of living crisis means you are struggling to make essential payments, you can also contact the money advice team at South West London Law Centres for free impartial advice by emailing debt@swllc.org, calling 020 8667 9252. Proud to be Croydon - diverse and ambitious. How to register for my online account You can register at www.croydon.gov.uk/myaccount . In less than a month, Croydon Council was issuing their dissatisfied customer with a legal notice for non-payment of Council Tax. The BBC is not responsible for the content of external sites. Sign in or Register a new account to join the discussion. At Croydon Council, it took them two whole months before they issued a statement on their website (goodness knows how residents who dont have access to the interweb are supposed to get this information). 150 will also be paid to residents living in emergency accommodation whose heating charges are included in their rent and were ineligible for a payment from the core scheme because they werent liable to pay council tax these payments will be made by the end of November 2022 and will be credited to the residents rent accounts. I live on disability benefits and pay higher tariffs for energy and I am yet to receive a penny of any payouts from the government. Pensioners on Council Tax support residing in property bands E to H will not receive a payment from this scheme. The government said: "Given the exceptional circumstance in these councils and unprecedented scale of financial deficits in each council, the government has agreed to the requests. If you are exempt from paying full Council Tax due to your property or status or because you get full benefit, then you can still get the rebate. The 10,000 signature threshold for . Are unable to get over those pesky Rachmanistic behaviours Croydons Green Party also indicated they wouldnt support the increase on social media by retweeting a link to a petition objecting to the 15% rise. A Penalty Charge Number must be entered. Having failed to receive the service that they have paid for, one resident decided to dock the money from their Council Tax payments. If you wish to simply change the date of your Direct Debit, contact us. Most Companies do this regularly if the Council needs guidance contact Virgin, BT or well anyone really. If you choose to pay your council tax by Direct Debit you can have a choice of 4 dates to suit you. To set up a Direct Debit, complete a council tax Direct Debit instructionform. Croydons opposition leader Stewart King (Lab) confirmed that the Labour group would not vote in favour of the increase at the budget meeting on 1 March. However, on the second presentation, opposition parties would need a two-thirds majority to make amendments. Council tax is due to rise for all Londoners as of 1 April when the Mayor of London will add 38.55 on yearly council tax bills. Croydon London Borough Council is the local authority for the London Borough of Croydon in Greater London, England. We are committed to making our website accessible to all visitors. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. The council says it has been processing rebates for residents who pay by direct debit since the beginning of April, paying out over 7.3million. Gove's funding increases have come too late to save Croydon. To help us improve GOV.UK, wed like to know more about your visit today. Please i need help. Most households in Council Tax bands A to D qualify for a rebate of 150, if they are occupied as a sole or main residence as at April 1 this year. Hide, Send feedback directly to the content team using our website feedback form. He added: If we defeat the mayors budget on first presentation, we will call on Conservative councillors to reject it at second presentation.. With increasing numbers of residents choosing to access services and conduct business with the council online, a change of opening hours for the Bernard Weatherill House customer contact centre is being introduced. Under current rules, town halls can only . You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. You should never give out your bank details by phone or by text. Births, deaths, marriages and citizenship, extend your payments over 12 months instead of the usual 10, be automatically entered into the Direct Debit prize draw to win your council tax being paid for ayear. Because nobody cares. Start a new calculation/claim. Mr King told LGC his party would be willing to discus the revised budget with the mayor but has ruled out working with Conservatives to block the budget at the second attempt. These should only be provided via the online form on the councils website., Tangled website: it was impossible to report missed bin collections on the council website earlier this week. United Kingdom, NEW Help improve this site by Please take part in our quick survey (it wont take you 10min, like the councils form!) Register for paperless billing, pay your Council Tax bill, tell us you're moving home, let us know about a change in your circumstances, find out if you're eligible for a discount or reduction, appeals, refunds and Council Tax bands. Within the texts we use the URL textm.co this is a genuine communication from Croydon Council. Inside Croydon is aware of several residents who paid the 71.02 for fortnightly green garden waste collections, but who have gone months without their leaves and clippings being taken away. One-on-one help in signing up is available at borough libraries, in Access Croydon or by calling the contact centre on 020 8726 6000. Even those residents who try to use the councils cost-cutting online services and its clunky and regularly tangled website are being thwarted this week. You can contact the Valuation Office Agency (VOA) using the Contact VOA tool if you have any enquiries about your Council Tax band or business rates valuation. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme. Get in touch with us online, by phone or in person. Croydon Council has the MyAccount system where you can link all your different council departments, such as your Council Tax, bins, benefits and rent, and view the information online. Croydon Council Tax team. NEW Help improve this site by and how to view your payment schedules online. Croydon is divided into 28 wards, electing 70 councillors. 2. Council tax is due to rise for all Londoners as of 1 April when the Mayor of London will add 38.55 on yearly council tax bills, It means the typical household will pay just over 434 to. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; Accessibility. Anyone any ideas please? Show If the council does not have any contact information for you such as an email or mobile number, they will have to write you a letter. Call us Lines are open Monday to Friday 9am to 4pm. Residents should: One-on-one help in signing up is available at borough libraries, in Access Croydon or by calling the contact centre on 020 8726 6000. London council tax and transport fares to increase, Arteta hails loudest and most emotional moment after 97th minute winner bedlam, Merton Police prevent house party in Morden with 100 youths attending, London buses: Annual journeys drop 800 million since 2016, Merton Police prevent very large house party in Morden with 100 youths attending, Hackney Central: Two boys, 16, arrested after man shot on platform, Islington confirms that council tax will rise by almost 5%, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Here, RONI MARSH, right, in our monthly advice column from South West London Law Centres, answers the most common questions she is asked about the scheme. Choose to pay your council tax bill by Direct Debit, online, by telephone, post or via your bank or building society. Viridor burned it as excess plastic not for landfill. But one area of administration that the council is apparently supremely efficient in is in issuing court action against law-abiding residents if they dare stop their Council Tax payments. Thank. Check if you're eligible for a discount or reduction on your Council Tax bill for example, if you're a full-time student or a sole occupier. The council will begin contacting households who do not pay by direct debit in the coming days via the records they hold for individual accounts, the council says. 10 All the above. You can check your balance, instalments, payments and view bills online 24 hours a day. Enter your email address to subscribe to this blog and receive notifications of new posts by email. Where to find us. The majority of payments have now been completed a small number of account holders will be contacted directly for further verification checks. I have just seen our neighbourhood road cleaner out sweeping the streets today a Bank Holiday. 6. When to contact your local authority about Council Tax English Cymraeg Guidance on when you should contact your local authority (council) about your domestic property. The council has been processing rebates for residents who pay their council tax by direct debit since the beginning of April, paying out over 7.3m. We are committed to making our website accessible to all visitors. Find out who is responsible for paying Council Tax, if you're exempt from paying, the different ways you can pay your Council Tax bill and what happens if you do not pay. Have a Cash flow crisis The application is in two parts. By Kwame Boakye. Nearly 9-in-10 of Inside Croydon readers say that they have not received the government's 150 emergency energy rebate with their Council Tax, more than two months after the money was paid over to Croydon Council for the purpose. I got the same email, which is weird because I dont pay the council tax in our house and definitely dont have any other council tax account. From: Valuation. Thank you for contacting the Council Tax Department. I also tried to set up an account with grantapproval.uk. I just received an e-mail from these incompetent fools otherwise known as Croydon Council below. We consider those on the lowest income to be residents who get Council Tax Support (a benefit based on the level of household income). If the council cannot get in touch with any residents as the deadline draws closer, they will add the money to the residents Council Tax accounts so it is not lost. The payments should have been made to eligible householders from April, if they pay their Council Tax by direct debit. This sounds similar to the two-week promise made by Croydon Council to small business owners in 2020, when the council was handed millions in lockdown grants by the . The council will never call you and ask you to give them your bank details over the phone or by text. Dont include personal or financial information like your National Insurance number or credit card details. They (Croydon Council) are now saying that we will have to wait 10 to 20 days to see what happens and if nothing call them back. We also use cookies set by other sites to help us deliver content from their services. You will need your council tax account reference number for the bill you want to pay, if you know it. Its impossible to contact the council tax mob as well 3. Have you received your emergency energy Council Tax refund yet? If you are a Croydon resident, you will need to set up an account with grantapproval.uk. Telephone: 020 8726 7000 For example, Croydon Council has been given permission to hike council tax bills by 15%. The council will begin contacting households who do not pay by direct debit in the coming days via the records they hold for individual accounts. The council states that, "Croydon households will receive their 150 council tax rebate within two weeks of the completed form being returned and their details verified.". 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Prime Minister Rishi Sunak's Government must now respond to the petition raised by Inside Croydon that opposes the imposition of a 15per cent Council Tax increase without first holding a cross-borough referendum on the matter. find out if you're entitled to Income Support, Pension Credit or Tax Credits. More details on eligibility can be found on the councils website. The councils online form should take around 10 minutes to complete. If your energy rebate was credited directly to your council tax account, your discretionary payment will also be paid in this way. You can change your cookie settings at any time. You do not need to complete an application for the discretionary rebate payment as these will be awarded automatically. Find out about the changes to Council Tax support, Apply for a refund if you overpaid Council Tax, Births, deaths, marriages and citizenship. The Conservative-led authority has 34 seats, the same as Labour while the Green Party has two and the Lib Dems have one. Births, deaths, marriages and citizenship, comment or object to a planning application. Croydon's opposition aims to block 15% council tax rise | Local Government Chronicle (LGC) EMAP Publishing Limited Company number 7880758 (England & Wales) Registered address: 10th Floor, Southern House, Wellesley Grove, Croydon, CR0 1XG We use cookies to personalize and improve your experience on our site. Extra help for residents through new council tax support scheme. In view of the nature of the services it supports, the housing repairs phone service will remain; the contact number is 020 8726 6101. It will take only 2 minutes to fill in. The promise was readily broken, as in some cases it took council officials as much as six months to process the payments, causing financial hardship to many and seeing some traders go out of business altogether. but alas it refused to accept my password when setting it up EVEN though I followed the instructions on what the password should contain. If youre paying bills via direct debit youre not that poor. Based in Croydon and edited by Steven Downes. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. NEW Help improve this site by Other ways to contact us. Calls will befrom 0203 3230 201 and texts will be from from LBCroydon. Croydon residents are reminded to be aware of council tax rebate scams. When applying there was no facility to leave the bank details and Croydon Council Tax people dont have them as we dont pay Council Tax due to our circumstances. 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