how to cancel regus membership how to cancel regus membership

they overcharge u, randomly debited ur bank account and refuse to return it and claim their actions are legal as you already "sign the Terms and conditions" but the truth is u dont sign the T&C. Ive been their customers for the past 3 years, paid everything in full. If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. We also expect DragonPass members will be able to access the new Aspire Lounges located in Perth, as well as later in Sydney, Melbourne and Brisbane. We apologise if for any reason you didnt receive these reminders. It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. No refund/credit if less than 5 days. Preferential: US$219/year, includes 8 visits, then US$31pp thereafter. I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. Regardless of the reason, I understand how frustrating it can be, and apologize if we did not provide the level of service that you expect and deserve from Spaces. Thank you for your comments, which help us improve. I would be happy to look into your specific circumstances of your case but havent been able to identify your account. Receptionist only can communicate by email, even for the most important things for your business. All our agreements automatically renew before their term finishes for an equal length to the previous one. Can I change my membership after Ive signed up? Membership: 2.3.1. Avoid any business with Regus - lots of hidden fees, customer service is horrible, they bill for everything without authorization, and last have been fighting for my retainer to be returned for over 30+ days. You would have agreed to this by confirming you had read and agreed to the terms and conditions before your account started. They charged us for three months after we cancelled in August. Lorraine Brule Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! I believe you must provide a 3-month notice (read your agreement). It then states that you must provide this written notice at least three months before that end date. However, we have confirmed your virtual office agreement and initial payments via the purchase confirmation and payment notification emails. The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. The process is anything but"efficient, ""simple, "or even clear. I cannot wait to advise every person that I can against engaging with this organization. Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. Same here. Hi Josh, Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. In a minute, I`ll illustrate this by showing you what specific actions Hannah took and what result she got (spoiler: she won!). Best regards,Michelle SpireAssistant Global Customer Service at Regus. Kind regards, Cancellation Letter Template for Membership in PDF Format, Cancellation Letter Template for Membership in Word [Doc.] Article 2.4 states that Regus may, in its sole discretion, determine whether the conduct of a member is incompatible with normal desktop use. I have immediately escalated your comments to the relevant teams and it has been confirmed that the issues have been resolved. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. Try ipostal1. In case, there is any cancellation fee or refund, make sure to include the same in the letter. I read all the negative reviews here and I agree Yes, we do get it back, however for a small business this is substantial amount. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. What happens if the MEMBER`s rental budget is no longer available and is therefore unable to pay his rent? Wow, Hi Jane, I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. However, we will ask you to go through some security steps as part of our fraud-prevention policy. from: 0 per person, full month 0 per person, 5 days a month 0 per person, 10 days a month Enquire now Buy now The perks of a coworking membership. If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. The complaint has been investigated and resolved to the customer's satisfaction. Im sorry if you felt the need to escalate this. I would recommend that anyone considering using this company to think again! And if you don't pay up they'll try to ruin your credit. please give me my refund." You fuzzed-out the membership number, but not the QR code (Which can be read to get the complete number). It is a scam. In case, there is any cancellation fee or refund, make sure to include the same in the. Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? due to insufficient funds. I have stopped all payments since then due to loss of job and relocation for school. But once you are in the system - you can't do anything. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Section 2.5 seems to indicate that in the event of a bank run and Regus is unable to provide the service for which it has signed a contract, this would have no consequences for either party. Global Customer Service at Regus. We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. We are in the middle of a pandemic in which both our economy and our way of life have changed, and corporations everywhere have had to make unexpected accommodations. This company is completely disorganized, and crooked. Such companies should not exist. Dont know how many days youll need? I have been transferred to a new location. I only know that I will go TO THE END OF THE EARTH to recoup this cost. DragonPass is a major player in the lounge membership space, competing fiercely with Priority Pass. Case reference number: C-6953809-Z0V3 I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! They denied any responsibility for their system malfunction. 2.3. This does not affect customers who have a permanent space as these are reserved specifically for them. Hi Hongxu, Their automated system was charging me for a service their system just added to my account. This will ensure the agreement ends at the current final date and will not renew further. The temperatures in our office are 31 degrees and up everyday for the last few months. If travelling as a couple do we need 2 memberships? All our agreements do not end automatically as mentioned in our terms and they should be ended online according to their notice period. Company Name: Carrie Jaffe or Accurate Assessments of San Diego Lorraine Brule Our account helpdesk also assisted with a late fee; both of these actions show that we do provide good customer service and are here to assist. This is to inform you that, unfortunately, I would have to cancel my membership with your club. We would like to confirm that your concern is since been resolved as per the details shared with you. The site staff try, but their hands are tied by the insensitive and blind executives that run the management team. This is to inform you that, unfortunately, I would have to cancel my membership with your club. I was using virtual office space. How easy is it to get a hold of customer service at regus? We use cookies to improve your experience and deliver personalised content. Best, i want to cancel they said i cannot. Create an account to follow your favorite communities and start taking part in conversations. With a Spaces Coworking Membership you can access thousands of Spaces and Regus centres, all at an unbeatably low price. Any that you do not require can be opted out through your online account. Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. Due to covid, my business is shifting almost solely to an online service and I no longer need the office. And while that hasn`t happened here, the fact is that unilateral treaties like this seem to make it possible. Could you please email me at lorraine.brule@regus.com with your company name and/or account reference (as displayed on your invoice)? They signed me up for things that I didn't ask for - didn't realize it in the fine print. However, it is not right for you to post a review anonymously with inappropriate words on this platform without giving us a chance to help you. We have a team of specialists available 24/7 to help you find the best solution for your business. According to the contract terms, the last date of my membership with you is on {the date}. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example. If you need further support, please feel free to contact our team member who is in touch with you. Be part of a vibrant coworking community with dedicated desk or hot desking options. Hi Cami, Im sorry that you feel this way. Kind regards, A year later I re-opened another account for again a years time. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Cookies Policy Were clear about this from day one. Hi Shannon, In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." Tip for consumers:Stay away from this company!!! So, I don't think there won't be an issue with it. Michelle Spire Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. You need to enter CC details for Dragonpass, but not necessarily MyRegus. What Regus did: I have tried ending my service with Regus but they won't allow me to end. CONSUMER BEWARE! To my horror, the contract sent was being auto renewed without my consent. Michelle Spire I havent been able to identify your account. So when it"s important for them to sell you, there is a person to speak with. You should receive your refund within 30 days after your agreement end date. They shut down my location with 2-day notice and then cancelled my agreement retroactively. Yes DragonPass also sells lounge entry direct without the need for a membership. Its perfect in my city (located in central, just besides shopping mall, place is clean and facilities are extremely good). Ts and Cs apply. Do not use this scam company at all costs You can also choose a coworking or office membership for 5,10, or unlimited days a month. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. I wanted to thank you for your help. This could be due to your account details needing to be updated. You have forcibly taken 2 months` rent without informing us with the details of the deposit card. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. She basically copied and pasted the same response she has given to other customers about the terms and agreement. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. This is also very unfair as we are paying for an office that we are not using because of the heating. It is IMPOSSIBLE to get them to stop charging. I found someone. - Since your membership only costs $20 per month and I cover all of your case costs, you do not have to pay anything out of pocket. Please email me at lorraine.brule@regus.com with your company name and details. Today Sandra replied to my messages on both message boards and via email. This comment was posted by a verified customer. I have now joined acquire and Regus. Interested in a new product or service? First month - $650 Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. They still continue to send invoices with no one responsible to be there to answer. Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . Man, that would be dirty. Thank you, thank you. IMPORTANT: The Gourmet Society x DragonPass page appears to be working as of 26 July 2021. Beautifully designed coworking spaces to help facilitate new connections. Also, DragonPass retains access to Plaza Premium lounges globally, which were removed from the Priority Pass lounge portfolio from mid-2021. All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. A member of my team has already contacted you and discussed the situation. Furthermore, it's our goal to make this an efficient yet very simple process. 1. The other thing you can do is threaten to file a complaint with your local district attorney and be prepared to follow up on it. I paid for the service up until that point. Get help. You will not be able to engage with anyone capable of resolving dispute or concerns. The payments have since been sent to . It is just because of the nature of my job. This is a very unprofessional way of handling the situation as this concerns health and safety. This will remove that member from your roster and credit the membership back to your account. I will be taking legal action if this is not returned within 28 days (31/03/2023). Just happened to me when I signed up. Your email address will not be published. He shares his travels under, The dragonpass offer from Regis is still valid. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Scam company. They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. DO NOT BE FOOLED BY UPFRONT LOW PRICING. This company bills you for services you do not use. "To date, no one has communicated the process to me correctly, or at all, so I didn't get to experience the"great care"that he is referring to. Thank you, Its my understanding a lot of people are using the pandemic to get out of agreements without proper cause and pocket money which should be used for business expenses. Imagine that sometime in 2022, the stars have aligned and youre flying back from Singapore in a travel bubble. I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Kind regards, Best regards,Michelle Spire. Kind regards, No staff available for contacting on the event day. Book on the day or in advance via the app. THINKPODs are available only in selected locations. After being in my new office they are increasing rent by 8.7%. Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. Prices range from $249 a month for 5 days up to $599 a month for unlimited access. You need to pay for services you did not request unable to cancel services then treat you with lawyers, freeze bankaccounts If it has been longer than 30 days, please get in touch so we can investigate further. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Restoration Fee - $290 ($3.50 per square foot) Sandra Melody It goes against our guidelines to offer incentives for reviews. I have offered all kinds of mitigation but in all that time no one has come back with a firm proposal. I would be happy to look into your specific circumstances of your case but you havent provided the details to your account. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. You purchased your Virtual Office package online and chose a 6 month term; not a month-to-month agreement as you have stated. They are responsive, cancellation and refund policy makes sense, and will cost you between 5 and 2 times less than Regus. Ending your membership is a simple process: You should log into your Regus account and click on Accounts > Products > End Agreement. I stayed with regus for a few years, everything is good despite the high price until I decided to cancel I would like to request you to cancel my membership with you kindly. Why have me sign a contract if you aren't going to keep your word? Just terrible management at Regus. Verification can help ensure real people write reviews about real companies. Hi Mike, Im sorry if you felt the need to escalate this. We apologize for any inconvenience caused. This is for your convenience and in order to avoid any unwanted interruptions in service. A member of our team will get back to you as soon as we have the details. There is high turnover with their reception staff and they have terrible customer service. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I have been renting an office space at Regus in Kings Hill for over 12m now. Best wishes, This sub is not for advertisements! However they denied my request, insisting that I had to pay for another month of service. So, I would like to request you to cancel my membership with you kindly. We hold a pre-authorisation charge of GBP14.75 on all new registrations. For a company as big as Regus to not have a complaints procedure this is appalling. Access thousands of business lounges across the world simply turn up and get to work. Its an automated process. It should also state the reason behind why you want to cancel the membership. Prices are subject to change and will vary depending on the specifically selected products and services. 1. Looking forward to getting your confirmation receipt. Customer service left me on hold until the company closed then hung up the phone. Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team. But when you have a question or a problem, go open a help ticket, and wait and nothing gets fixed. 180 0 obj <> endobj I am surprised that youre now challenging this known process. Because if he expected it, why would he sign the contract? Comfortable, professional environments. For example, if someone rents $500 a month, that`s $1,500 more, or 25% more when the person was probably budgeting for office space. We appreciate your business. I have never experienced such horrible customer service! Perhaps you can try removing your card details in the Account > Payment Methods section to avoid getting charged after a year (if that fee does indeed exist). I couldnt see your email address or Regus account reference in your message. I was blessed to have the opportunity to be part of the church. I understand that youre disappointed. However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? I am able to register on Regus but unable to proceed to Partner Offers without adding a company. The company left an official comment on this complaint. First paragraph It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. Do you think the lease would end, with no consequences for Regus or the member? Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially) Companies can ask for reviews via automatic invitations. 2023 Trustpilot, Inc. All rights reserved. I really thought that this company would be a good option for expanding our business. Shut it down because I didn't need it anymore. Neither document indicates that there is no opportunity to terminate for an entire year. Note- they are similar to Spirit Airlines. It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt.